Terms and Conditions

These terms apply to Lendurance Coaching’s one-to-one in-person sessions and online coaching packages, including Foundation and Performance.

1. Choosing your package

After you enquire, Lendurance Coaching will arrange a consultation to discuss your goals, circumstances and coaching needs.

During the consultation, we will explain the recommended package, including its price, payment arrangements, duration and what is included.

All coaching packages and in-person sessions are personal to the client and may not be transferred to another person without our written agreement.

2. Payment and starting your coaching

Your coaching package will be confirmed once the required payment has been received. Your coaching start date and any initial arrangements will then be agreed directly with you.

3. Cancelling or rearranging in-person sessions

This section applies to scheduled one-to-one in-person sessions.

You must provide a minimum of 24 hours’ notice if you need to cancel or rearrange an in-person session.

If less than 24 hours’ notice is given, Lendurance Coaching may charge up to the session price to cover the resulting loss, taking account of whether the appointment can be filled. No charge will apply where cancellation is due to exceptional circumstances at Lendurance Coaching’s reasonable discretion.

All in-person sessions included within a monthly bundle must be booked and used within the relevant month. Unused sessions will not roll over into the following month.

If Lendurance Coaching cancels a session or is unable to provide a reasonable opportunity for it to take place within the relevant month, the session will be rearranged or carried over at no additional cost. If it cannot be rearranged, the relevant payment will be refunded.

4. Cancelling a package

Where a package is purchased online, by telephone or away from Lendurance Coaching’s business premises, you may have a legal right to cancel within 14 days.

If you ask for coaching to begin during this period and subsequently cancel, you must pay for services already provided. Once a requested service has been completed in full, your cancellation right for that service may be lost.

After any legal cooling-off period, you may end your package by writing to us. Any refund will be calculated fairly after deducting services already provided and reasonable losses arising from the cancellation.

5. Health and safety

You are responsible for telling Lendurance Coaching about any injury, illness, medical condition, medication, pregnancy or other circumstance that could affect your ability to participate safely.

You should seek medical advice before beginning or changing an exercise programme where appropriate. Stop exercising and tell your coach immediately if you experience pain, dizziness, unusual shortness of breath or other concerning symptoms.

You agree to follow reasonable safety instructions and understand that physical activity carries an unavoidable risk of injury.

6. Coaching outcomes

Lendurance Coaching will provide its services with reasonable care and skill. However, individual results depend on factors including attendance, effort, recovery, health and adherence, so specific results cannot be guaranteed.

Coaching does not replace medical diagnosis, treatment, physiotherapy or advice from another suitably qualified healthcare professional.

7. Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.

Subject to this, Lendurance Coaching is not responsible for losses caused by inaccurate or withheld health information, failure to follow reasonable instructions, or circumstances outside its reasonable control.

8. Conduct and ending services

Both parties must behave respectfully and safely. Lendurance Coaching may stop a session or end a package where continued coaching would be unsafe, abusive or seriously disruptive.

Where Lendurance Coaching ends a package for reasons unrelated to the client’s conduct, unused services will be refunded.

9. Complaints and governing law

Please send any complaint to josh@lendurancecoaching.com. Lendurance Coaching will aim to respond within 10 working days.

These terms are governed by the laws of England and Wales. You retain any right to bring proceedings in another UK jurisdiction where consumer law permits.

By purchasing a package or attending a session, you confirm that you have read and accepted these terms.